Every business needs a reliable phone system to connect with clients, vendors and teammates. We offer both onsite and VoIP phone systems and can help you find the best option, whether you have 1 user or 10,000.
Onsite Phone System
The traditional phone network system benefits include: easy to expand your phone system as business grows, security and ease of use. We offer a variety of onsite phone system solutions to fit your business needs and budgets.
VoIP Phone System
Voice over Internet Protocol (VoIP) replaces traditional telephone network systems by routing telephone communications through your data network or the Internet. It can reduce costs, increase speed, and is more manageable.
VoIP FAQs
Commonly asked questions regarding VoIP phone systems.
I Heard Call Quality is Poor with VoIP
It’s true that at one time, when VoIP was in its infancy, it didn’t have the best reputation. But times have changed. Thanks to improved hardware and stronger broadband connections, the quality is very comparable to landlines and may even exceed it. We will work with you to determine if your internet connection is stable and reliable enough for a VoIP system.
Benefits of VoIP
The benefits of VoIP are many, including the following:
- Maximize Investments. The same network that handles your Internet and email can also be used to manage your phone system too, without needing to add or maintain additional wires and devices.
- Reduces Costs. You can avoid those pesky long distance charges for interstate and international communications, because everything goes through the Internet.
- Increased Employee Productivity. Employees can make and receive calls or skype virtually anywhere with their laptop, mobile phone, tablet or any device connected to the Internet.
- Ease of Use. VoIP is easy to use and offers many additional features, including adding extensions, call routing and much, much more.
3CX Phone Systems
Commonly asked questions about 3CX phone systems
Why Chose 3CX
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- Backed by the vendor, supported by us
- 600,000+ customers globally
What are 3CX Apps and Features?
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS DevicesMake and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Client / Desktop Apps
- Work from anywhere - multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD 3CX CFD
Ready to Get Started?
Give us a call at (507) 929-3631 for more information on our phone systems. We will work with you to determine which phone system best suits your business needs and budget.